Cookie and Privacy Policy
This cookie and privacy policy describes how Copenhagen Fertility Center (hereinafter “CFC”) collects and uses your personal data when you are in contact with us. This may, for example, be when you visit our website, www.copenhagenfertilitycenter.com (hereinafter the “Website”), or use our contact form on the Website.
Introduction, questions regarding this cookie and privacy policy, and complaints about CFC’s processing of your personal data
If you have questions regarding this cookie and privacy policy, wish to exercise your rights as a data subject, or wish to complain about CFC’s processing of your personal data, you may contact Svend Lindenberg by e-mail at svend@lindenberg.dk or info@copenhagenfertilitycenter.com.
You may also choose to lodge a complaint with the Danish Data Protection Agency, Carl Jacobsens Vej 35, 2500 Valby, e-mail: dt@datatilsynet.dk, telephone: 33 19 32 00.
1. Collection of your personal data
CFC collects personal data about you in the following ways:
- through the use of cookies and similar technologies on the Website
- when you provide your personal data yourself by using our contact form
- when you are otherwise in contact with CFC
2. Categories of personal data processed about you
When you visit the Website, we may process ordinary personal data about you, including your IP address, information about your device, operating system, browser and your activities on the Website. When the Website uses cookies or similar technologies, this will generally also involve the processing of personal data.
When you use the contact form on the Website, we may process ordinary personal data such as your name, e-mail address, telephone number, age or date of birth, desired consultation format and the information that you choose to include in your enquiry.
As a general rule, CFC does not process sensitive personal data about you as a visitor to the Website unless you yourself send such data to us, for example health data or information concerning sexual matters via the contact form. If this happens, the processing must have a valid legal basis under the data protection rules, including, where relevant, your explicit consent.
If you are a patient at CFC, please refer to our separate privacy policy for patients.
3. Purpose of the processing of your personal data
The purpose of processing your personal data is to provide you with a functioning and relevant experience on the Website, to respond to your enquiry via the contact form, and to improve the functions and content of the Website where this takes place on a lawful basis.
If we use analytics tools or other non-essential cookies, this is done for the purpose of analysing the use of the Website and improving the user experience. As a general rule, such technologies may only be used after prior consent has been obtained.
4. Legal basis for the processing of your personal data
The processing of personal data that you send to us yourself via the contact form or other enquiry may take place because it is necessary for CFC to handle and respond to your enquiry, or because CFC pursues a legitimate interest in communicating with visitors and potential patients, where that interest does not override your interests or fundamental rights.
When CFC uses cookies and similar technologies, prior consent is generally required unless only technically necessary cookies or similar technologies are used. This typically applies, for example, to analytics cookies and marketing cookies.
If you voluntarily submit sensitive personal data via the contact form, CFC processes such data on the basis of the legal ground that specifically applies, including, where relevant, your explicit consent.
5. Recipients of your personal data
CFC may use data processors that perform tasks on behalf of CFC, for example hosting, operation of the website, contact forms, analytics tools or other technical services. These data processors may only process personal data on the instructions of CFC and for the purposes determined by CFC. CFC must enter into data processing agreements with data processors where required under the data protection rules.
CFC may also disclose personal data to third parties if this is necessary and lawful, or if you have given consent where consent is required.
6. Transfer of your personal data to third countries
If your personal data are transferred to countries outside the EU/EEA, CFC will ensure that the transfer takes place on a lawful basis. This may, for example, be on the basis of an adequacy decision by the European Commission or through the use of the European Commission’s standard contractual clauses. For certain recipients in the United States, the EU-U.S. Data Privacy Framework may be relevant if the recipient is covered by the scheme.
7. Retention of your personal data
CFC retains your personal data for as long as necessary to fulfil the purposes for which the data were collected and for as long as necessary to comply with legal obligations or documentation requirements.
Data received via the contact form should therefore not be described by means of a general and fixed retention period unless CFC has actually established and documented a specific deletion deadline.
Retention periods for cookies and similar technologies should be stated specifically in the cookie overview on the Website.
8. Use of cookies and similar technologies on the Website
When visiting the Website, CFC may use cookies and similar technologies to make the Website function, remember your choices and, if you give consent, collect statistics or support other purposes described in this policy and in the cookie banner.
As a general rule, cookies and similar technologies may only be used after consent has been obtained, unless only technically necessary solutions are involved. The rules do not apply only to cookies, but also to equivalent technologies, for example pixels, fingerprinting and unique identifiers.
9. What is a cookie
A cookie is a small text file containing data which is placed on the user’s device when the user visits a website. Cookies and similar technologies can be used to recognise a user, remember choices, analyse the use of a service or support other functions on a website.
10. Purpose of using cookies
The purpose of using cookies and similar technologies may be to ensure the technical functioning of the Website, remember the user’s preferences and, if the user consents, compile statistics on the use of the Website or use other non-essential functions. Statistical and marketing purposes generally require consent.
11. Google Analytics
CFC uses Google Analytics for statistical purposes. This may only take place if you have given prior consent to analytics cookies and the associated processing of personal data.
The use of Google Analytics should be described clearly in the cookie overview on the Website, including which cookies are used, who the provider is, and how long they are retained.
The use of cookies in Google Analytics will typically also involve the processing of personal data, and therefore both the cookie rules and the data protection rules must be observed.
12. Refusal and withdrawal of consent
You may at any time change or withdraw your consent to cookies and similar technologies via the Website’s cookie settings. It must be easy for you to withdraw consent.
In addition, you can also block or delete cookies in your browser, but this may mean that parts of the Website do not function properly.
13. Your rights as a data subject
Under the data protection rules, you have a number of rights in relation to CFC’s processing of your personal data. These may include the right to:
- access the personal data we process about you
- rectification of inaccurate data
- erasure in cases where the conditions are met
- restriction of processing
- object to the processing
- data portability in special cases
- withdraw consent if the processing is based on consent
The scope of these rights depends on the specific processing situation.
14. Changes
CFC may update this cookie and privacy policy if there are changes in the legislation, our processing of personal data or the technical solution of the Website. The current version should always be available on the Website.
15. Matters to be completed or confirmed before publication
- the specific cookie overview with name, provider, purpose and duration for each cookie or similar technology
- the specific solution for the cookie banner and cookie settings, including the option to refuse and withdraw consent
- the specific retention periods if CFC wishes to state fixed deletion deadlines for enquiries submitted via the contact form
